best curly hair products*online shop* Curly Hair London

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 Our return policy is that we accept goods returned to us within 14 days of the date which you receive your order.

To be eligible for a return, your item must be unopened/unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days. 

To return your product you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you do not receive your package, we will open investigation case with the shipping company, if they find your package they will deliver if not they will give as instruction to process to resend your the order or refund. The investigation process takes 2-4 weeks. We want to reassure you that you will not lose your money.

 We are committed to protecting your privacy, we will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

Please note, we take your privacy very seriously and do not share your information with any third parties. We will give you the chance to refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes. The typical type of information we will collect about you includes:

• your name • address • phone number • email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.

This information will be kept securely in accordance with our internal security policy and may be used to: a) process your order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.

When you place an order, we may ask you for certain information and you may submit personal data to Curly Hair London (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use. online shop curly hair london best curly hair products