Innersense Organic

We accept returns within 14 days of the date you received your order.

To be eligible for a return:

• The item must be unopened, unused, and in the same condition as when you received it.
• It must also be in its original packaging.
   

Once we receive and inspect your returned item, we will send you an email notification confirming receipt and whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will be applied to your original method of payment within 7–10 business days.

Please note:

• You are responsible for paying your own return shipping costs.
• Shipping fees and card processing fees are non-refundable.
   

If you do not receive your package, we will open an investigation with the shipping company.

• If the package is located, it will be delivered to you.
• If not, the shipping company will provide instructions to either resend your order or issue a refund.
• Investigations typically take 2–4 weeks.

Curly Hair London is committed to protecting your privacy. We will only use the information collected about you in a lawful manner and in accordance with applicable data protection legislation, including the Data Protection Act.

We may collect the following personal information from you:

• Name
• Address
• Telephone number
• Email address
• Payment details (e.g., bank or credit card information, where applicable)

We will never collect sensitive personal information about you without your explicit consent.

We collect and process your information for the following purposes:
a) To process and fulfill your orders.
b) To provide you with the best possible service.
c) To ensure efficient and reliable account management (e.g., membership services).
d) To prevent and detect fraud (for example, verifying card details with our merchant services provider).
e) To tailor and improve your shopping experience.

You will always have the opportunity to refuse any marketing emails or communications from us. We do not sell, rent, or share your personal details with third parties for marketing purposes.

We aim to ensure that the information we hold is accurate and up to date. You may request access to the personal information we hold about you by contacting us via email. If you identify any inaccuracies, we will correct or delete the information promptly.

It is your responsibility to ensure that any personal details you provide to us remain accurate and current.

Your personal information will be held securely in accordance with our internal security policies and applicable law.

By placing an order and submitting your personal data to Curly Hair London, you consent to the collection, processing, and use of your information in accordance with this Privacy Policy.

In order to safeguard against fraudulent transactions, we may verify the information you provide against third-party databases. We reserve the right to refuse orders where fraudulent activity is suspected.